Member Advocacy Tools

Care1st Health Plan Arizona

Care1st Health Plan Arizona (Care1st) believes that our members play an important role in their health and well-being. However, finding your way around the healthcare system can be hard. You might need a little extra help using your healthcare benefits and services. We have put together this page to help you be your own health advocate.

Care1st has these tips for you:

  1. Understand how your health insurance works
  2. Many people do not understand the basics of their healthcare benefits. This is ok because the healthcare system is complicated. A good place to start is by reading the Care1st Member Handbook, which can help you learn how to use your Care1st healthcare benefits.

  3. Ask Questions.
  4. Are you nervous to ask your provider questions? Don’t be. You may be surprised to learn that your provider wants to know when you need help or more information. They want you to know:

    • All you can about your health or condition.
    • Why their instructions are important for your health.
    • Steps to take to keep you healthy and manage health conditions.

  5. Information is power! Check out these tools and tips to help you to be your own health advocate.
Name What It Is For Information
Care1st Member Advocacy Council (MAC) The Member Advocacy Council (MAC) is a quarterly meeting held in north and central regions. Council members share ideas about improving the health plan and member satisfaction. MAC_FLYER
Care1st Member Brochure Explains benefits and services provided by the health plan. Care1st Member Brochure (English)
Care1st Member Brochure (Spanish)
Community Connections Help Line Care1st Peer Coaches will listen to your needs and refer you to resources all over the country or in your local area. Get connected to social services, including: transportation, financial assistance, free/reduced cost dental services and more. Community Connections (English)
Community Connections ()Spanish)
Your Roadmap to Better Health and a Better You! Explains your health coverage and how to use it. Roadmap to Better Health (English)
Roadmap to Better Health (Spanish)
Care1st Non-Emergency Transportation Getting non-emergency medical transportation from Care1st. Non-Emergency Transportation English
Non-Emergency Transportation Spanish
Ask Me 3 Questions to ask you healthcare provider to make sure you understand your condition(s) and what to do about it. Ask Me 3 Brochure (English)
Ask Me 3 Brochure (Spanish)
The Well-Child Visit (EPSDT) Program What a Well-Child Visit includes and when to make an appointment with the child’s primary care provider. Well Child Visit (English)
Well Child Visit (Spanish)
Immunization Schedule, Birth – 6 Years A series of vaccinations that includes the timing of all doses. CDC Immunizations 0-6 (English)
CDC Immunizations 0-6 (Spanish)
Immunization Schedule, 7 - 18 Years A series of vaccinations that includes the timing of all doses. CDC Immunizations 7-18 (English)
CDC Immunizations 7-18 (Spanish)
Recommended Adult Immunization Schedule, 19 Years or Older A series of vaccinations that includes the timing of all doses. CDC Adult Combined
How to Prepare for a Video Appointment with Your Mental Health Clinician Tips on preparing for a video appointment. Prepare for Telehealth (English)
Prepare for Telehealth (Spanish)
Dental Services for Children When your child should see a Dental Home. Dental Health (English)
Dental Health (Spanish)
How to Update Your Mailing Address with the AHCCCS Administration AHCCCS Administration sometimes sends information to your mailing address. Lean how to notify AHCCCS when your address changes. Update Mailing Address (English)
Update Mailing Address (Spanish)
Adding Eye Glass Coverage under 21 years of age Vision Services for all AHCCCS members under the age of 21 include regular eye exams and vision screenings, prescription eyeglasses, and repairs and replacements of broken or lost eyeglasses. AHCCCS Members Under 21 Years Of Age Have Eyeglass Coverage (English)
AHCCCS Members Under 21 Years Of Age Have Eyeglass Coverage ()Spanish)
Office Of Individual and Family Affairs (OIFA) OIFA’s mission has been to ensure the voices of those who receive behavioral health services and their families are heard at every level of Arizona’s public behavioral health system. OIFA
Health Care Acronyms Definitions of common acronyms and abbreviations used in the health care system. HealthCare Aconymns

Do you have ideas about making healthcare better for you and your community? If so, think about joining the Care1st Member Advocacy Council (MAC). Council members share ideas about improving member satisfaction, healthcare policies and programs, access to healthcare services, community resources and more! The council is a great way to serve your community and learn more about healthcare advocacy!

To learn more, please contact us at