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Starting October 1, 2024, all Care1st members will join Arizona Complete Health-Complete Care Plan.
There is no change to your benefits or providers. New ID cards will be sent to you.
 Find more information here
Starting October 1, 2024, all Care1st members will join Arizona Complete Health-Complete Care Plan.
There is no change to your benefits or providers. New ID cards will be sent to you.
 Find more information here

Crisis Services

What is Considered a Crisis?

A crisis is defined by the person going through it. If something happens that is more than a person’s coping skills can handle, they are in a crisis. Crisis services are available to any person in the community. Their insurance or enrollment does not matter. The goal of crisis intervention services is to take care of the immediate crisis. 

There are also follow up services to help the person in crisis. Crisis intervention services are given in many settings. These can include:

  • Hospital emergency departments
  • A person’s home
  • Over the telephone
  • Any community setting

Crisis services are time limited and may include the following:

  • Screenings
  • Assessments
  • Counseling
  • Medication stabilization and monitoring
  • Observation and follow-up
  • Supportive services to help prevent a future crisis
  • Crisis Mobile Teams
    • Crisis Mobile Teams travel to the place where a person is in crisis to:
      • Support the person
      • Address the crisis
      • Look at treatment needs and
      • Give access to follow-up services

Resources

Statewide Crisis Line

If you or someone you know is experiencing a behavioral health crisis, call the Statewide Crisis Line available 24 hours a day, 7 days a week. Crisis services are available to any Arizona resident, regardless of health insurance coverage.

  • The single statewide crisis line number is:
    1 (844) 534-4673 or 1 (844) 534-HOPE
  • Tohono O'Odham Nation dedicated crisis line:
    1 (844) 423-8759
  • The nationally approved three-digit crisis line number 988 will also route to the Statewide Crisis Line based on area code.

What is Covered?

Any individual residing in Arizona can receive crisis services through telephone conversations, community-based mobile services, and facility-based stabilization sites, including observation up to the first 24 hours needed.

Warm Lines

Peer-Operated Warm Line

The Peer Warm line is staffed by trained peers (members with lived experience overcoming mental illness) who provide a friendly voice, support and help to alleviate loneliness and isolation. 1-844-733-9912.

Tribal Warm Line

Need someone to talk to? Need help? Feeling down? Help is available.
Confidential American Indian Support Service. 1-855-728-8630.